FREQUENTLY ASKED QUESTIONS

Yes, you can. Given that you fit the criteria and provide documents required, your account opening request will be considered. If successful your application will be processed.
We would be delighted to meet our customers face to face however you can contact us first by phone: +44 207 9399245
If you wish to open an account with us, please contact us on + 44 2079399245. Please provide one photo ID, a bank reference and one address verification document Please do not forget we may require more documents about yourself during your account opening process.The following list gives the main types of identification document showing date of birth which may be accepted.•Full valid passport (note: a passport must be pre-signed and not expired to be valid).•Valid driving licence with photographTurkish Identity CardAddress Verification In addition to the name it is important that the current permanent address, including postcode, is verified as it forms an integral part of identity.The following list gives the main types of address verification documents, which may be accepted. All documents seen must be originals and at least one of the following must be obtained for all accounts opened. ALL DOCUMENTS MUST BE LESS THAN 3 MONTHS OLD• Recent utility bill (e.g. Gas, electric, water, not include mobile phone bill)• Certificate of residence (Ikametgah)• Bank/Credit or Store Card statement
We may open GBP, TRY, USD and EURO accounts.
It may take up to 3 months to return back to you with the result. If declined we will be informing you via phone call. If accepted, we will be sending you a welcome pack with your account details via e-mail.
Please find the eligibility Criterias to be our customerYou can be a non- resident individual or recently UK resident( less than 2 years) individual:a) If you want to be our Platinum customer; who are provided service from our dedicated relationship manager in Mayfair branch with specialized services and rates, you should agree to hold minimum GBP 250.000 which can be held in deposits or GBP 50.000 in current account or GBP500.000 mortgage balance individuallyb) If you want to be our Elite customer who provide service from our dedicated relationship manager, you should agree to hold minimum GBP 50.000 which can be held in deposits or GBP 10.000 in current account or mortgage balance up to 500.000 GBP individuallyc) If you don’t meet the eligibility criteria individually or you need a commercial account, please call our London branch global banking department to learn moreIf you are resident in UK for more than 2 years, please contact the closest Turkishbank branch.
These amounts can differ if you obtain service as platinum, elite or retail. Please contact us and we will provide you with more details.
You can make it through Internet Banking or you can fill and send the required form to the e-mail address: relationshipmayfair@turkishbank.co.uk
You can fill the Third Party mandate form and bring the Third Party mandate user’s valid ID and address verification up to 3 months to one of our branches together with the designated person.
Yes, up to 85,000 GBP is protected by the UK government. You can find more details below: https://www.fscs.org.uk/globalassets/disclosure-materials-2017/201610-fscs_awareness_jan2017_web-int-1.pdfThe limit applies to individuals and companies, not accounts. This means that for joint accounts the limit applies to each named account holder. So, for example, if you have a joint account with your spouse or partner, and no other accounts of your own with that firm, you will each receive up to £85,000 under the deposit limit. So FSCS would protect up to £170,000 of savings in a joint account.
If there is transaction in your current bank account, we issue your bank statement monthly to your address. You can as well either use our Internet Banking or inquire from our office which will cost 5 GBP per page (maximum cost is 50 GBP).
Yes you can open a joint account, please contact us for the required documents. The limit applies to individuals and companies, not accounts. This means that for joint accounts the limit applies to each named account holder. You can find more details below:https://www.fscs.org.uk/globalassets/disclosure-materials-2017/201610-fscs_awareness_jan2017_web-int-1.pdf
You can close your account by visiting one of the our branches.
You can fill the address change form and send a valid address verification document up to 3 months.
You can call the related service and direct debit from your GBP account.
Yes, we are however please contact us for further information.
No withdrawals are permitted during the Fixed Term of the contract
Please see our fees & tariffs scheme
Upon the arrival of your debit card the initial limits of your debit card are as follows: 1,500 GBP per day, 6 transactions, 250 GBP cash withdrawal unless agreed otherwise. You can call Customer Contact Center from 0207 939 9271 – 0207 939 9272 – 0207 939 9273 to find out about your current limit and to change your limits temporarily or permanently. We provide contactless debit card since February 2017.
You can use your debit card all over the world. Please see http://www.turkishbank.co.uk/personal/cards/contactless-debit-card/regarding the charges that apply to your debit card.
Your debit card will arrive within the next 7 working days from when it was ordered.
There are many reasons why your card may have been declined; such example includes the card being faulty or entering wrong PIN number.In shops or ATMs you may have reached your daily limits or your available balance.You can talk to us on 0844 384 3011 about any debit card enquiries.
Call us on 0844 384 3011 (excluding bank and public holidays, our lines are open 9am-5pm Monday to Friday) If you are calling from outside the UK, please call us on +44 (0) 207 403 5656
You may change at any cash points with a VISA sign.
If you want a property from UK, you can apply for a mortgage from Turkish bank even if you are non-resident in UK. It is a minimum 3 months process and could differ from other countries.When you decide on a property and you agreed on price, you should work with a solicitor to prepare the agreement between you and the vendor. You should be ready to be patient about the process which will take approximately a minimum of 2 months if everything is on track.If you aren’t UK resident and you decided which property to buy, you should :A) You need to apply to open an account at TBUK. Please see above the necessary documents for account opening. If you already have an account at TBUK, please see below.B) We will inform you about our different mortgage packages and you can decide accordingly.C) We will need you to provide related files for mortgage request including your assets, bank statements, salary details, company/business shares or other income sources that show your financial profile.
Yes we do, please contact us for more information